FAQs
What is telemedicine?
Telemedicine offers patients quick and convenient access to care via phone or video for urgent care needs. Plus, it is an affordable option for treatment of common issues like sinus infections, rashes and more. Avoiding in-person visits saves patients travel and wait times and keeps them out of germy waiting rooms.
How does a telemedicine visit work?
Telemedicine is a convenient way to visit a doctor virtually for urgent care needs. With MSV Telemed powered by First Stop Health, our members can talk to a doctor 24/7 and within 7 minutes (on average). The steps are easy:
Request a visit via app, website or phone
Wait for the doctor to give a call back
Describe your symptoms so the doctor can diagnose your issue and provide a treatment plan
What can telemedicine treat?
Telemedicine treats non-emergency, common issues like sinus infections, sore throats, earaches, dermatological concerns and more. Doctors can also advise on physical problems and answer medical questions.
Who are First Stop Health doctors?
First Stop Health doctors are board-certified, licensed and US-based physicians who are readily available to treat members in all 50 states. They also work with First Stop Health employees to deliver accurate medical information to all members. You can meet the doctors here to find out more about their personal lives and journeys.
What should I know about virtual care vs. in-person care?
Virtual care has become a preferred healthcare delivery model for many and it’s clear that it’s here to stay. A recent study of 500,000+ patients looked at the quality of performance with virtual care versus in-person care. The findings were simple: Virtual care not only provides a convenient means to accessing care, but even improves users’ healthcare experiences.
Here are a few key findings that show virtual care provides a better healthcare experience compared to traditional, in-person care.
How do I know if my medical data is secure?
For any virtual care company, securing patient data is of utmost importance. MSV Telemed & First Stop Health take security practices very seriously, ensuring patient data is always protected from unauthorized access, corruption, or theft.
How long does it take to see a doctor?
Whether it’s an emergency or a routine trip to your PCP for a simple sinus infection, a doctor’s visit takes much more time than we typically anticipate. A recent study revealed 30% of patients left their doctor’s office due to long wait times.
MSV Telemed powered by First Stop Health provide fast, convenient solutions to a daunting necessity. Members can connect to doctors in under 7 minutes (on average).